Updating Firmware

Units require a firmware update as soon as they come out of the package, so learning to do this is key to using TritonWear

Your Triton 2 unit ships without any firmware installed, to ensure you start with the most recent version. For this reason, you MUST update the firmware before you go to the pool for the first time. There will also be times in the future where we will release firmware updates that you should apply as soon as possible.

There are 2 ways to update firmware, from your mobile phone app, or from your tablet app

Some customers are currently experiencing issues updating firmware using some Android devices, namely the Samsung S20. If you are experiencing issues updating your unit please contact us. 

To update units you must be on a tablet or mobile device with both a stable internet connection and Bluetooth connectivity enabled

When a unit is updating, if the update screen is not visible the update will stall. This includes you device going into sleep mode and minimizing the app. Please ensure your screen stays active and on the update page until the update is complete.

When attempting to update a unit, if the progress bar does not appear, or you are unable to start an update, simply force close the app (iOS instructions, Android instructions) and start again. 

 

Update from a mobile device 

  1. Open the TritonWear app on your compatible iPhone or Android phone. Ensure you have a stable internet connection and Bluetooth is enabled.
  2. Turn on any units that need an update or if you are not sure if they need a firmware update or not. You can leave them on the standard blue light/ON mode or you can turn them on directly to Update/Bootloader Mode (purple light). This is done by holding the Power Button a bit longer than usual until the light turns purple and then releasing.
  3. In your main menu from the top left you will see an option for Update Units. When you press this it will scan for nearby units that are turned on will let you know which units need a firmware update.
    Triton Score - Update Notice card
  4. If you cancel you will go to your Dashboard without updating the units.  Otherwise press Update.
  5. The update process will begin for all units displayed. As the unit is updating it should change from a blue light to a purple light mode. Below you can see screens for when there is a single unit updating (left) and when there are multiple units to update (right).
    update2

IMPORTANT: remain on this screen until all unit updates are complete

6. When all units are done updating, press Finish to return to your main page.

 

Updating firmware from a Tablet

  1. Open the TritonWear app on your compatible iPhone or Android phone. Ensure you have a stable internet connection and Bluetooth is enabled.
  2. Turn on any units that need an update or if you are not sure if they need a firmware update or not. You can leave them on the standard blue light/ON mode or you can turn them on directly to Update/Bootloader Mode (purple light). This is done by holding the Power Button a bit longer than usual until the light turns purple and then releasing.
  3. In your main menu from the top left you will see an option for Update Units. When you press this it will scan for nearby units that are turned on will let you know which units need a firmware update.
    Triton Score - Update Notice - TABLET
  4. If you cancel you will go to your Dashboard without updating the units.  Otherwise press Update.
  5. The update process will begin for all units displayed. As the unit is updating it should change from a blue light to a purple light mode. Below you can see screens for when there is a single unit updating (left) and when there are multiple units to update (right).
    update4
  6. When all units are done updating, press Finish to return to your main page.

IMPORTANT: remain on this screen until all unit updates are complete