Workout Recovery

What to do if you have a problem with your device or through Bluetooth interference mid-workout.

If you are running a Live Activity and your workout is interrupted by issues on your device or Bluetooth interference this is the process you should follow to recover it.

Bluetooth can be a fragile communication channel that is easily interrupted by outside signals and by protocols within you device. Here are some Best Practices to help you avoid some of these issues.

Skip to: How to do this on a Mobile

How to Recover a Workout on your Tablet

If you are having trouble with your tablet or you are not receiving updates anymore to your Live Activity because of Bluetooth interference, you should force close your app. This means to close it so it is not open and running in the background (Apple instructions, Android instructions).

When you reopen the app the following screen will appear:

recover1

Select Resume to return to your previous Live Activity.

If you select End you will have to select if you want to Save Activity to save what has been recorded already, or if you want to Discard it.

recoverysave

Next, you will be given an option to Retrieve or Discard the data that may still be on the unit but has not sent to your tablet yet. 

recoveryendIf you choose to retrieve the data from the unit, make sure the bluetooth on your tablet is on and that the unit is nearby. If you chose to Discard at this stage it will save what has already been sent to your tablet but not any data that is still on the unit (if the unit is turned off or not with you anymore, this will be your best option). This is the final step, and after this your workout will begin to save and then be ready to Sync to the cloud

recoverkeepdata

If there is an error in communicating with the unit you will see the screen below. If you want to retry, make sure the unit is near your device and turned on with a yellow light. Also as an additional tip you can turn off your devices Wifi temporarily and try to avoid anything that could cause Bluetooth interference. If you are consistently having issues recovering data from workouts, please contact Support for additional advice. recoveryerror

 

How to Recover a Workout on your Mobile

If you are having trouble with your tablet or you are not receiving updates anymore to your Live Activity because of Bluetooth interference, you should force close your app. This means to close it so it is not open and running in the background (Apple instructions, Android instructions).

When you reopen the app the following screen will appear:

Triton Score - Workout Recovery Takeover (2)

Select Resume to return to your previous Live Activity.

If you select End you will have to select if you want to Save Activity to save what has been recorded already, or if you want to Discard it.

Triton Score - Workout Recovery Takeover_save (1)

Next, you will be given an option to Retrieve or Discard the data that may still be on the unit but has not sent to your tablet yet. 

Triton Score - Workout Recovery Takeover_retrieve (2)

If you choose to retrieve the data from the unit, make sure the bluetooth on your phone is on and that the unit is nearby. If you chose to Discard at this stage it will save what has already been sent to your phone but not any data that is still on the unit (if the unit is turned off or not with you anymore, this will be your best option). This is the final step, and after this your workout will begin to save and then be ready to Sync to the cloud

Triton Score - Workout Recovery Takeover_in progress (1)

If there is an error in communicating with the unit you will see a screen offering you to retry. If you want to retry, make sure the unit is near your device and turned on with a yellow light. Also as an additional tip you can turn off your devices Wifi temporarily and try to avoid anything that could cause Bluetooth interference. If you are consistently having issues recovering data from workouts, please contact Support for additional advice.