Workout Recovery

What to do if you have a problem with your device or through Bluetooth interference mid-workout.

If you are running a Live Activity and your workout is interrupted by issues on your device or Bluetooth interference this is the process you should follow to recover it.

Bluetooth can be a fragile communication channel that is easily interrupted by outside signals and by protocols within you device. Here are some Best Practices to help you avoid some of these issues.

Skip to: How to do this on a Mobile

How to Recover a Workout on your Tablet

If you are having trouble with your tablet or you are not receiving updates anymore to your Live Activity because of Bluetooth interference, you should force close your app. This means to close it so it is not open and running in the background (Apple instructions, Android instructions).

When you reopen the app the following screen will appear:

recover1

Select Resume to return to your previous Live Activity.

If you select End you will have to select if you want to Retrieve what has been recorded on the unit but not sent to the phone, or if you want to Discard it.

recoveryend

If you choose to retrieve the data from the unit, make sure the bluetooth on your tablet is on and that the device is nearby. Usually it will have a yellow light on it and you will see the screen below as it retrieves your data.

recoverkeepdata

If there is an error in communicating with the unit you will see the screen below. If you want to retry, make sure the unit is near your device and turned on with a yellow light. Also as an additional tip you can turn off your devices Wifi temporarily and try to avoid anything that could cause Bluetooth interference. If you are consistently having issues recovering data from workouts, please contact Support for additional advice. recoveryerror

If you chose to Discard what was on the units in an earlier step you will have the options below to Save Activity or Discard it. If you did not retrieve any data from the units, this will save what has already been sent to your tablet. This is the final step, and after this your workout will be ready to Sync to the cloud. recoverysave

 

How to Recover a Workout on your Mobile

If you are having trouble with your tablet or you are not receiving updates anymore to your Live Activity because of Bluetooth interference, you should force close your app. This means to close it so it is not open and running in the background (Apple instructions, Android instructions).

When you reopen the app the following screen will appear:

Triton Score - Workout Recovery Takeover (2)

Select Resume to return to your previous Live Activity.

If you select End you will have to select if you want to Retrieve what has been recorded on the unit but not sent to the phone, or if you want to Discard it.

Triton Score - Workout Recovery Takeover_retrieve (2)

If you choose to retrieve the data from the unit, make sure the bluetooth on your tablet is on and that the device is nearby. Usually it will have a yellow light on it and you will see the screen below as it retrieves your data.

Triton Score - Workout Recovery Takeover_in progress (1)

If there is an error in communicating with the unit you will see an error screen that will offer you to retry. If you want to retry, make sure the unit is near your device and turned on with a yellow light. Also as an additional tip you can turn off your device's Wifi temporarily and try to avoid anything that could cause Bluetooth interference. If you are consistently having issues recovering data from workouts, please contact Support for additional advice. 

If you chose to Discard what was on the units in an earlier step, you will have the options below to Save Activity or Discard it. If you did not retrieve any data from the units, this will save what has already been sent to your tablet. This is the final step, and after this your workout will be ready to Sync to the cloud. Triton Score - Workout Recovery Takeover_save (1)