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Troubleshooting Steps for a Non-Responsive Unit

If your Triton unit isn’t responding or won’t turn on, this quick troubleshooting guide walks you through simple steps to get it working again.

Steps to Take if Your Unit is Not Responding

  1. Perform a Hard Reset

    • Hold down the power button for at least 30 to 60 seconds. This action can help reset the unit and may resolve minor software issues.

  2. Check the Charging Connection

    • Ensure that the unit is connected to a well-functioning charger.
    • Use a different charger, outlet, or power brick if available to rule out issues with the charging equipment.

  3. Charge the Unit

    • Leave the unit on the charger for at least 4 hours. This allows sufficient time for the battery to charge, especially if it has been completely drained.

  4. Inspect for LED Indicators

    • Check if there is any light on the unit while it is charging. If there is no light, this may indicate a deeper issue with the unit.

  5. Test the Unit After Charging

    • After charging for the recommended time, attempt to turn the unit on again to see if it responds.

Troubleshooting Tips

  • If the unit still does not turn on after following the above steps, consider repeating the hard reset and charging process.
  • If the unit worked previously but has stopped responding, it may be beneficial to check for any visible damage or wear that could affect functionality.

Conclusion

If your unit isn’t responding, try the troubleshooting steps above to pinpoint and fix the issue. If it’s still not working, don’t worry, create a support ticket, and our team will review your case and get back to you as soon as possible.