Updating Firmware

Units require a firmware update as soon as they come out of the package, so learning to do this is key to using TritonWear

Your Triton 2 unit ships without any firmware installed, to ensure you start with the most recent version. For this reason, you MUST update the firmware before you go to the pool for the first time. 

There are 2 ways to update firmware, from your tablet app or from your mobile phone app

To update units you must be on a tablet or mobile device with both a stable internet connection and Bluetooth connectivity enabled.

When a unit is updating, if the update screen is not visible the update will stall. Please ensure your screen stays active and on the update page until the update is complete.

When attempting to update a unit, if the progress bar does not appear, or you are unable to start an update, simply force close the app (instructions here) and start again. 

Updating firmware from a Tablet

  1. Ensure your tablet is connected to a stable internet connection, and Bluetooth is enabled.
  2. Open the TritonWear app on your compatible iPad or Android tablet.
  3. Click your name in the top right corner of the screen, select Users and Units from the dropdown.
  4. Look for any units with  Exclamation Mark Needs Update in the status column, and turn these units on.
  5. Tap Update Devices in the upper right of the screen. 
  6. The tablet will search for units in need of an update, and return all of them that it finds. 
  7. Units with a checkbox are eligible for an update. Any unit with a symbol next to them are in an active workout session, so must to wait to be updated. 
  8. Check the box next to each unit to be updated, or tap "select all" if desired. The Update button will change from grey to blue once at least 1 unit is selected. 
  9. With all desired units selected, tap the Update button once, this will begin the update process for each device. 

IMPORTANT: remain on this screen until all unit updates are complete

TIP: A yellow dot over the update devices icon on mobile or tablet indicates there are units in your set in need of an update. Look for units list by the update column until you see version numbers in place of green checkmarks at the top of the list to find out which units to turn on. 

Update from a mobile device 

  1. Ensure your phone is connected to a stable internet connection, and Bluetooth is enabled.
  2. Open the TritonWear app on your compatible iPhone or Android phone.
  3. Navigate to the Units page. To do so, click the menu icon (3 horizontal lines) in the top left corner, select Settings - Devices - Unit Management.
  4. Tap on the sync-mobileicon in the top right corner 
  5. Look for any unit numbers that do not have a green checkmark, and turn these units on.
  6. Tap Update Devices in the upper right of the screen 
  7. The tablet will search for the units in need of an update and return all of them that it finds. 
  8. Units with a checkbox are eligible for an update, which units with a yellow i symbol are currently involved in an active workout session, so will need to wait to be updated. 
  9. Check the box next to each unit to be updated, or tap "select all" if desired. The Update button will change from grey to blue once at least 1 unit is selected. 
  10. With all desired units selected, tap the Update button once, this will begin the update process for each device. 

IMPORTANT: remain on this screen until all unit updates are complete