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Updating Firmware

Units require a firmware update as soon as they come out of the package as well as up to a few times each year. So learning to do this is key to using TritonWear.


To update units, you need a tablet or mobile device with a stable internet and Bluetooth connection.

When a unit is updating, if the update screen is not visible, the update will stall. This includes your phone or tablet going to sleep and minimizing or backgrounding the app. Please ensure your screen stays active and on the update screen until the entire update is complete.

When attempting to update a unit, if the progress bar does not appear or you cannot start an update, you must force close the app (iOS instructions, Android instructions) and start again. 

Updating firmware from a mobile device 

  1. Open the TritonWear app on your compatible iPhone or Android phone. Ensure you have a stable internet connection and Bluetooth is enabled.
  2. Turn on any units that may need an update. You should see a blue light on the unit.
    1. Tap on the gear Asset 19icon in the bottom right corner of the screen, then select Update Unit from the menu that pops up. This will start a scan for nearby units turned on.        

      pref     unit-update
  3. Once the scan is complete, you will see a list of all the units found. Select the units you want to update or check the box for "select all" and tap Update to start the process.

    Mobile-Firmware-Update-3-3-1

TIP: When the scan is complete if a unit you turned on does not appear, you can force it into update mode by holding the power button until you see the light turn purple. Then, rescan, and it should pick it up. 

The update process will begin for all displayed units. While each unit is updating, the light will change from blue to blinking purple and may flash red momentarily around the 50% mark. The unit has completed updating when the light returns to blue, and a big checkmark appears on the screen. If you selected multiple units, the next unit will start updating automatically.
Mobile-Firmware-Update-4-3

IMPORTANT: remain on this screen until all unit updates are complete

When all units are done updating, press Finish to return to your main page.

Updating firmware from a Tablet

  1. Open the TritonWear app on your compatible iPad. Ensure you have a stable internet connection and Bluetooth is enabled.
  2. Turn on any units that may need an update. You should see a blue light on the unit.
  3. Tap on the gearAsset 19 icon in the menu on the left side of the screen. Then select Update Unit from the menu that pops up. This will start a scan for all units that are on and nearby. 
    home-Recuperado-Recuperado-1

    Tablet-Firmware-Update-2-3
  4. Once the scan is complete, you will see a list of units. Select the units you would like to update or check the box for select all, and tap Update to start the process 
    Tablet-Firmware-Update-3-3

TIP: When the scan is complete if a unit you turned on does not appear, you can force it into update mode by holding the power button until you see the light turn purple. Then, rescan, and it should pick it up. 

The update process will begin for all units selected. As each unit is updating, the light will change from blue to purple and may flash red momentarily around the 50% mark. The unit has completed updating when the light returns to blue and a big checkmark appears on the screen. If you selected more than one unit, the next unit will automatically update.

Tablet-Firmware-Update-4-3

When all units are done updating, press Finish to return to your home screen.

IMPORTANT: please be sure to remain on this screen until all unit updates are complete.