Why Is My Workout Missing?

Use the links below to jump to the info that applies to you:

What Happens After You End A Workout (For Coaches)

Once all athlete tiles show Workout Complete, you'll be prompted to close the session. What happens next depends on your internet connection:

You’ll see:
“All wrapped up, uploading…”
A progress bar shows how much of the session has uploaded.

Upload time may vary based on:

Tip: Staying on Wi-Fi will speed this up.

Uploading continues in the background as long as the app remains open. Once complete, you'll see “Upload complete!”

You’ll see:
“All wrapped up” (Offline)

This means the session is saved to your device but hasn’t uploaded to the cloud yet. Until you reconnect to the internet and reopen the app:

Important:

When you return to your Team Feed, look at the ring around your profile picture:

Tap the ring for details about what’s still uploading.

If a workout seems to be missing:

If there’s no ring and the workout never appears, it may not have recorded any data. This can happen if:

The units did not connect with your mobile device (phone or iPad) during the workout
The session ended before any activity was tracked
The swimmers turned their unit off before the workout ended on your phone or iPad

In these cases, the app may automatically discard the session to keep your feed clean.

If you don’t see your workout, it may still be uploading from your coach’s device. You won’t see any upload progress ring around your avatar until:

Once that happens, your data will upload automatically, and the workout will appear in your Feed.

If you believe a workout is missing and none of the above apply, reach out to support. We’ll help you figure out what happened.

Finished a workout, but don’t see it in your app or team reports? Don’t worry, your data likely isn’t lost. It just hasn’t uploaded yet. Here’s what’s happening and what you can do about it.